ISO 20000-1 consultancy and implementation support
Viritux helps organisations approach ISO 20000-1 with a clear focus on service management, governance and operational improvement. The aim is to make service management more structured, more reviewable and better aligned with the needs of the organisation and its customers.
Discuss ISO 20000-1 supportWhat support can include
Support can include implementation planning, service management system development, process improvement, internal audit, readiness work and practical advice on how to create a management system that supports consistency, accountability and continual improvement.
- ISO 20000-1 gap analysis and readiness assessment
- Service management system design and implementation
- Process improvement and documentation support
- Internal audit and certification preparation
ISO 20000-1 and NIS2-related resilience expectations
For organisations considering NIS2 or similar resilience requirements, service continuity, operational control and incident handling are all important themes. ISO 20000-1 can support a more structured approach to these areas by strengthening the service management arrangements that sit underneath operational resilience.
- Service continuity planning and review
- Incident and problem management alignment
- Operational control and accountability frameworks
- Integration with ISO 27001 and wider governance programmes